The success of every company relies on its infrastructure and we, being an ISO 9001:2008 certified company has paid utmost attention towards it. We have fully fledged infrastructural facilities spread across an area of 2,50,000 sq ft. We have made a mark of success by including almost all types of fiberglass composite manufacturing facilities like resin transfer moulding machines, latest computerized filament winding machines, vacuum infusion facility, spray up machines, centrifugal casting, compression moulding facility, polyurethane sandwich and hand layup process.
EPP boasts its IT/SAP enabled infrastructure in which there is established a wide and extensive network of various departments like sales, marketing, IT, quality check, HR, R&D, logistics, design, costing and finance. All the departments work in close coordination towards achieving the common goal of success in the international platform.
Support & Services
Onsite Services :
Total customer satisfaction is the prime goal of our company and onsite service is one of the major aspects in it. For every project to be successful, complete assistance for service and maintenance is a critical part that cannot be ignored. Keeping in mind this requirement, we have wisely set up a dedicated field service team that is available 24 hours for giving solutions and services to client's problems. With a call, you can avail the onsite services of our engineers who are specially trained and customer oriented. They visit your site and look into the problem with due diligence. The engineers are expert in the functions related to facility and component assembly, testing, set-up, putting up operations and other necessary activities.
Ranging from regular maintenance to critical repair, underground installation to above ground installations, our team has solution to any emergency situation. The team is highly renowned in the industry for being quick at onsite. We have a record of resolving all kinds of complications under the guidance of our engineers in a record time.
Customer Service :
"Customer is King" is what from we get inspired to sustain in this competitive market. A dedicated approach of total customer satisfaction is developed and strictly followed to streamline the process, improve co-ordination that can result in a better and successful engineered project. In the journey of any project, starting from the conceptualizing to the completion, we include highly experienced people who know the technology at par. At EPP, we believe in long term relations with customers and in this regard, we have appointed well experienced representatives who commence a number of key customer services that involves in-depth technical support and product training. There are also a lot of additional friendly services for customers including short notice operational readiness.
Our services are not limited to only the completion of a project. Instead, we keep on advising our clients the tested and tried measures for achieving the best performance of installed pipe, plant or equipment.